Shipping policy

Shipping Policy

Effective Date: 17 September 2026

Store Name: Fires Outlet

Domain: firesoutlet.store

Customer Support: help@firesoutlet.store

At Fires Outlet, we are committed to delivering our bespoke and luxury garments with the utmost care, discretion, and reliability. This Shipping Policy outlines our domestic and international delivery frameworks in full conformity with the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

1. Delivery Options and Tariffs

All consignments are dispatched using secure, tracked courier services to ensure your tailored items arrive in pristine condition. We offer two clear delivery tiers across the United Kingdom:

  • Complimentary Standard Delivery (Tracked)

    • Delivery Window: 5 to 12 working days.

    • Cost: Complimentary (£0.00) on all orders.

    • Service Details: Fully tracked standard postal delivery directly to your designated residential or business address.

  • Express Courier Delivery (Priority Tracked)

    • Delivery Window: 5 to 8 working days.

    • Cost: Calculated and presented at checkout prior to payment.

    • Service Details: Priority handling, tailored packing, and expedited courier routing with end-to-end milestone tracking.

Working days exclude Saturdays, Sundays, and UK Bank Holidays. Please note that during peak seasonal periods or inclement weather, delivery intervals may vary slightly, though tracking details will provide real-time updates.

2. Statutory Delivery Deadline (Consumer Rights Act 2015)

In accordance with Section 28 of the Consumer Rights Act 2015, all orders placed with Fires Outlet must be delivered without undue delay and, in any event, within a statutory maximum of 30 calendar days from the date the contract is formed (order confirmation), unless an alternative dispatch or delivery timeframe has been expressly agreed between both parties.

Should your consignment fail to arrive within this statutory 30-day window, you retain the legal right to cancel your contract and receive a full reimbursement of all monies paid, including all delivery fees.

3. Risk of Loss and Damage (Transfer of Ownership)

In strict compliance with UK consumer protection legislation:

  • Merchant Responsibility: The risk of loss, destruction, or accidental damage to the merchandise remains entirely with Fires Outlet while the goods are in transit.

  • Passing of Risk: Risk only transfers to you when you (or a designated third party authorised on your behalf, other than the courier) acquire physical possession of the items.

  • Damaged in Transit: In the unlikely event that your parcel arrives bearing signs of handling damage or package tampering, please notify us immediately at help@firesoutlet.store with accompanying photographic evidence so that our client support team may arrange an immediate replacement or full reimbursement.

4. Order Processing and Milestone Tracking

  • Dispatch Timeline: Orders are carefully inspected, hand-packed, and dispatched from our logistics facilities within 1 to 2 working days following confirmation of payment.

  • Tracking Notification: Upon dispatch, you will receive a formal Dispatch Confirmation email containing your unique tracking number and an active link to track the status of your parcel directly with our courier partner.

5. Delivery Attempts and Unattended Addresses

Our courier partners will attempt delivery to your stated delivery address. If no recipient is present to accept delivery, the courier will leave a card detailing collection from a local depot or instructions for arranging a re-delivery. It is the customer's responsibility to provide accurate delivery particulars at checkout.